![]() ![]() ![]() The integration also helps Salesforce customers be more connected with their customers in a new way, while also resolving customer service issues even faster. Integrating Slack improved Salesforce's Service Cloud case close rate by 26%. ![]() According to Benioff's Twitter bio, he is "intentionally offline" until 1st of August. This decision, as he stated, will assist people to work anywhere as we enter a dynamic work environment. The acquisition of messaging app Slack Technologies, which will cost almost $30 billion, will consolidate the cloud company to become "a key leader in the future of work", says Mark Benioff, the CEO of Salesforce.Īfter taking a short break from his digital detox this summer, Benioff has resurfaced and made an announcement, stating that the Salesforce technology will be rebuilt to adopt a "Slack-first" approach. ![]()
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